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Terms and Conditions:

Please see our separate detailed Privacy Policy

General Terms and Conditions:

Wild Rock Ltd T/A Far Peak conditions of use

Risks - “The British Mountaineering Council and Wild Rock Ltd recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”

Risks

Although the climbing centre is an artificial environment the risks involved are no less serious than when climbing outside on a crag or mountain. There is an additional risk that bolt-on holds can spin or break. Participation, supervision or observation of climbing activities involve risks which can include but are not limited to:

Injuries from falling from height and coming into contact with the floor, climbing surfaces, other users and permanent and temporary structures
Rope abrasion, entanglement and other injuries from roped activities such as climbing, belaying, lowering off, use of auto belays and rescue systems
Misuse or failure of equipment or any part of the facilities including but not limited to spinning or breaking holds, natural materials degradation (low ropes course and outdoor climbing tower)
Failure to follow Far Peaks rules and conditions of use
Further risks involved with the facility and participation of activities that include, but are not limited to, the use of training equipment or participation in group classes

The soft flooring under the bouldering walls are designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall. THE SOFT FLOOR DOES NOT ELIMINATE THE RISK OF INJURIES. Broken and sprained limbs are common on this type of climbing wall despite the soft landing. Uncontrolled falls are likely to result in injuries to yourself or others.

Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.

Conditions of Use

Our Duty of Care - The rules of the climbing centre set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we as operators, owe to you the customer, by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave.

Your Duty of Care - You also have a duty of care to act responsibly towards the other users of the centre. Statements of ‘Good Practice’ are posted around the centre adjacent to the relevant facilities. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.

Unsupervised Climbing - Before you climb without supervision the centre expects you to be competent in the activity you wish to undertake. If you are NOT competent in the use of a safety harness, a suitable knot to attach a rope to the harness and a belay device to secure a falling climber or lower a climber from the wall using a rope then you should not attempt without the supervision of someone who is competent to do so. You are required to register to accept that you know how to use the equipment, that you are prepared to abide by the Rules below and that you understand the risks involved in your participation. Wild Rock will check your competency at initial registration.

Unsupervised bouldering only – if you are not able to climb with ropes but are competent to boulder you will be registered to boulder only. You will be allowed to use the bouldering facilities and low ropes facilities but may not use the roped walls or auto belays as either a climber or belayer.

Supervised climbing – an adult who has registerd for “unsupervised climbing OR bouldering” may supervise up to 2 novices for the activities they have been registered. Staff may provide help and advice but this does not constitute as instruction or supervision. Groups of 3 or more novices must only be supervised by an instructor holding relevant qualifications and insurance (at least matching the centres own policy). Novices must remain with supervisor at all times whilst within the climbing, bouldering and low ropes areas. When engaged in supervision on roped walls, the supervisor must not leave the ground whilst novices are climbing.

Children – Children are deemed as “Novices” and in addition, all children in the centre (even when not climbing) must be supervised by an adult deemed competent in the activity they are engaging in (with the exception of experienced children who have passed an under 18 sign off assessment). Wild Rock has a separate child protection policy that is available for viewing when requested. No under 5yrs allowed on the main bouldering wall unless at special designated times when over 3’s may be acceptable, or with a competent climber to directly supervise.

General Safety

• Report to reception on each visit before you climb.
• You must exercise care, common sense and self-preservation at all times.
• Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately.
• Be aware of the other climbers around you and how your actions will affect them
• Do not distract people while they are climbing or belaying.
• Stand well back from the climbing walls unless you are belaying or spotting a climber. Never stand directly under someone who is climbing or obstruct the landing zone below them.

Bouldering and Traversing

Always climb within your capabilities and descend by down climbing until close to the matts is highly recommended
Never climb directly above or below another climber,
always remove your harness and other roped climbing equipment when bouldering.
All training equipment is to be used at your own risk
The training weights are not to be use by under 18’s unless supervised by a coach

Auto-Belays

You must be registered as a competent climber before using the auto belays unsupervised
You must always use the auto-belay safety line to protect yourself on these climbs
Descending from the route must be done in a controlled manner
Novice climbers must be supervised by a competent climber
Helmets MUST NOT be worn when using the auto belays and loose clothing and climbing hard wear must be managed to minimize the risk of entanglement

Roped Climbing

When Climbing:

Ensure you identify if your chosen route is a top rope or a lead route. Many of the climbs in the centre have top ropes already in place. Do not take them down to use on other routes
Always use a climbing harness to attach yourself to a rope
Always tie the rope directly into the harness using a suitable climbing knot. Clipping in with a karabiner is not acceptable.
The tall walls are designed to be climbed using a rope for protection. Solo climbing is not acceptable on these walls. Always use a rope to protect yourself on these climbs.

When Belaying:

Novices must not belay without supervision on the ground by their supervisor backing up the brake rope
Always use a belay device attached to your safety harness with a locking karabiner. ‘Traditional’, or ‘body’ belaying is not acceptable.
The attachment points on belay bags are provided to give support to people belaying a climber who is much heavier than they are. Direct belays from these attachment points are not acceptable.
Always pay attention to what the climber is doing.
Always stand as close to the climbing wall as is practical unless you are using one of the attachment points on the floor. Sitting or lying down is not acceptable.

Lead Climbing:

When using the lead walls you must supply your own appropriately rated dynamic rope. Do not use the centre’s top ropes for lead climbing
You must identify whether your lead route has Running belay attachments (runners) already provided at intervals on the lead walls so you do not need your own ‘quick draws’. You must clip all the runners on the route you are climbing. At the top, clip into the locking karabiner or both top karabiners.
If a route does not have ‘in-situ’ runners, appropriate quick draws may be used by the climber to attach to the bolt hangers. The climber must be competent in placing runners and have the correct amount required for the route intended.
When seconding a lead climb, the climber should be protected from uncontrolled swings by appropriately clipping quick draws. Ensure the rope is securely fixed to the lower off anchor.

Far Peak Climbing standard rules

• No smoking or alcohol in the climbing areas . No admittance to those deemed to be under the influence of drugs or alcohol.
• No food or drink on the climbing floor areas unless in sealed container.
• Rucksacks/gear only within the cafe areas or in the lockers provided.
• No access into the interior wall areas cordoned off areas or private/staff only/
no admittance areas.
• No running in the centre, no throwing of chalk and any marking of any walls or flooring.
• No climbing over the top of any of the climbing walls or above any top anchor points.
• Immediately inform a staff member of any spinning holds you become aware of. Duty Managers periodically check for spinners but they can be dealt with sooner if you tell a staff member.
• Staff are here for your safety and have a duty of care to make comment on bad belaying/unsafe practices. Anyone who does not adhere to up to date safe practices even after comment will have their registration revoked and will be recommended to attend a Refresher course. We reserve the right to refuse entry to customers for reasons of safety or inappropriate behaviour.
• Do not block fire exits or isles.
• If you require assistance, please ask a Wild Rock staff member; please be aware that if that staff member is in charge of a group you may have to wait for assistance until their clients are safely at ground level.
• Only Wild Rock Staff may instruct at Far Peak, any other persons performing
paid instruction will be asked to leave the centre unless specifically cleared with centre management.
• Those persons who have been signed in as novices may climb and belay under the supervision of the registered user who signed them in. Registered users who are cleared to supervise are limited to a maximum of 2 novices. Supervising users must NOT climb whilst supervising. Supervision means not leaving the ground and ensuring your charges safety. Wild Rock recommends that novices do not use the main bouldering wall as injury to inexperienced climbers is likely in this area. Use of the main bouldering wall is permitted with supervision.
• Always be aware of climbers above who may fall at any time, this includes roped areas.
• If on a low level traverse of the roped climbs, feet must remain in the 1st panel or maximum 1 metre above the ground, do not traverse beneath other climbers.
• No soloing of any roped/lead routes under any circumstances.
• Do not lead any climbs where a rope is already in place.
• When top-roping a previously led climb, a second must climb on the side of the rope running through the quickdraws, unclipping as they climb. This will avoid any risk of a pendulum fall; if a second person then wishes to top rope the route they can only do so if those quickdraws have been re-clipped.
• No back-clipping or ‘Z’ clipping.
• Use correct belaying technique as per manufacturers recommended methods according to your chosen belay device. Always be attentive.
• Wild Rock recommend that you descend from the bouldering wall by down climbing as jumping or an uncontrolled fall can result in serious injury.
• If aged 17 years or under. NO SIGNED PARENTAL CONSENT FORM = NO CLIMBING. THIS IS ABSOLUTELY WITHOUT EXCEPTION; ANY QUERIES IMMEDIATELY REFER TO C ENTRE MANAGEMENT.
Children under 14 must wear a helmet for any climbing activities unless directly supervised by a competent climber. Only those under 16 who have been given consent from a Wild Rock Instructor and signed consent from a parent or guardian may climb without a helmet.
• If a member of Wild Rock Staff approaches you to amend a best practice issue or shows you a skill, this skill applies only to the situation at the time of teaching, it may not apply to other climbing situations either indoor or outdoor and you should seek professional instruction for all your future climbing situations, courses can be requested through Wild Rock.
• No unauthorised photography.
• The Low Ropes course is an extension of the climbing centre and therefore is classed as a climbing activity – the same standard rules apply as bouldering.
• Wild Rock accepts no responsibility of liability for any loss or damage to any persons property in relation to the usage of Wild Rock and the surrounding parking areas.
• Personal property being used at or left at Far Peak is entirely at customers’ own risk.
• Usage of automatic belay stations is subject to the terms and conditions stated at the unit’s location. Usage is for over 8 year old members, junior competent members and persons under Wild Rock instruction. Age 3+ are permitted to use the auto belay under direct supervision of a competent climber. All usage is subject to permitted users reading usage instructions prior to each use and signing the confirmation sheet at reception.
• When participating in a competition hosted by Wild Rock, all competitors and spectators will be required to abide by all rules and restrictions specific to that day, in addition to all Terms and Conditions as above.

Booking Confirmations:

Climbing Centre booking Terms and Conditions
Advanced booking:
We allow customers to book a place on our instructor led courses and sessions to guarantee the correct instructor ratios are followed. Some sessions and courses require payment in advance through our website or over the phone and you will be prompted accordingly to do so. The terms of booking are:

Payments collected through our website or telephone will be for the specific course or session at the time and date selected by the customer only.
We are happy to refund individual instructor led sessions if more than 72 hours’ notice via email only is provided to the climbing team.
We are happy to refund individual instructor led courses and parties if more than 5 days notice via email only is provided to the climbing team.
We will exchange individual instructor led sessions and courses like for like if more than 24 hours notice is provided for a course within a 30 day period of the booking. No refunds will be given for cancellation or non-attendance with 24 hours of the booking.
All participants must adhere to the climbing centre rules and conditions of use when redeeming a booking – these can be viewed and downloaded from our website.
Far Peak climbing reserve the right to change or cancel the session at any time. We will refund participants in full should we be required to do so and will email/call the booking contact to arrange

NB: unfortunately our climbing team cannot refund any monies directly from the till so please do not ask. Eligible refunds will be conducted by the management if contacted via email to info@farpeak.co.uk
If you are unhappy with your experience, please email to the above and we will do our best to resolve any issues you may have with your session.

Clothing:

Staff reserve the right to refuse entry to anyone who does not have suitable clothing to climb safely. All participants must wear closed toe footwear or rock shoes and have clothing that climbing PPE can be safely secured over.
Examples of clothing we do not allow:
- crocs, sandles, flip flops, wellies, spangled shoes, no shoes at all!
- long skirts, long coats, thick gloves

Cancellations:

Please see booking confirmations above.

Birthday Bookings:

If you or your guests have NOT been before, you will need to complete registration before your session. You can create an account and complete your waiver (or Junior Waiver on behalf of your children) in advance to save time.

If you have visited in the last 12 months, then you are already on our system. Please update your account details if circumstances have changed.

Consent is needed for each participant who has not visited the centre before and you must use the center in accordance of our Terms and Conditions (above)

Please try to fill them out before you arrive or leave enough time to complete on the day and make sure you tell us about any medical conditions that we may need to know about before the session starts. It is essential we are notified of any medical conditions or injuries, which might affect your ability to participate safely in climbing activities on the form. All information will be treated in the strictest confidence.

Weather:

We have an ex-army parachute covering the fire preparation area, but it is NOT waterproof! Anyway, it would not be a true outdoor experience if it were so come prepared to get wet, muddy, grubby and smelling of wood smoke if you are lighting a fire. We operate outdoors in most conditions although high winds can make the woodlands unsafe to use on occasion, in which case we will let you know as soon as we can if there is a change of plan.
Archery sessions operate under the same guidelines. Use of the Low ropes course is done entirely at the participants own risk. If our instructors are supervising a structured activity using the Low Ropes Course, this takes priority over any other users and you may be asked to wait until the activity has concluded.
If you have booked to use the Low Ropes supervised by the Far Peak team, we will operate when safe to do so and make every effort to provide an alternative activity if not.

NB: Please make sure you tell us about any medical conditions that we may need to know about before the session starts and make sure you have any medication on hand that may be required if participating.

Catering and Room Hire

If you have selected the catering and room hire options, a member of the Hayloft Cafe team will be in touch shortly to discuss your options. The Hayloft cooks and prepares everything on site, with a range of delicious and healthy options starting at just £6 per person.
Hire of the function room or Yurt are subject to availability and your requirements will be tailored to the party.

Payments for room hire and catering will be taken separately by the Hayloft Cafe.
If you do not let us know minimum of 48 hours in advance of a change, we cannot refund the cost of the instructor booked for the party.

Unfortunately cancellations made less than 14 days before your booking will not be refunded although we are happy to transfer your booking to another date. We recommend you arrive 5-10 minutes prior to the start time

Prices and Payment:

All activities at Far Park require immediate payment in full at the time of booking.
All prices are subject to change without prior consultation or notice given.
Payments are accepted only in GBP.
Website payments are taken via Truevo

Recurring Payments

These are setup for a period of time to match the selected membership, normally paid monthly.
This plan is built and displayed to you in your booking. You will also receive this plan in your booking confirmation email.

These recurring payments can be cancelled online, in your account. This send a request to us and we manage the cancellation.

Membership terms and conditions:
• A membership with Far Peak Climbing T/A (Wild Rock Ltd) is for use of the climbing centre facilities only
• The membership is valid for the person(s) named in the agreement only and cannot be transferred to any other persons or parties
• The membership agreement is valid for the minimum term from the purchase date for the agreed price. Wild Rock Ltd will take a manual payment for the 1st month and then subsequent payments for the following months.
• Once the initial period has been taken, Wild Rock Ltd will continue to take the agreed monthly amount on the same date and continue to honour you membership for the centre until written or email confirmation is received to cancel the membership.
• Cancellation of the membership should be done 30 days before you want the final payment to be taken and Wild Rock Ltd will cease the payments with no additional penalties
• Cancellation within the initial 6 month period will result in the full balance of the initial contract agreement due to Wild Rock Ltd. This will be calculated on a pro rata basis from when written or email confirmation on the cancellation is received.
• In exceptional circumstances, we are happy to pause the membership within the initial 6 month period. A pause can be for a maximum of 3 months. A pause can be agreed in writing or email with the General Manager.

Refunds:

Where applicable, all refunds due will be issued to the corresponding debit/credit card used at the time of booking. If the card has expired a bank transfer will be issued.

The governing law of bookings and payments is the UK. Payments are taken in GBP.

Company Details:

Company Number: 06781459
Wild Rock Ltd
1 The Hayloft
Far Peak
Northleach,
GL54 3AP
info@farpeak.co.uk

01285 700 370

Contact:

See above.

WILD ROCK LTD T/A Far Peak

Privacy Policy:

At Wild Rock Ltd T/A Far Peak we take your Privacy very seriously. We use Truevo to process your online booking payments. Truevo are leaders in their field of online payment processing. Our till systems are provided by Epos Now, another reputable leader in the field. We store your data on a secured server, hosted by Storm Internet.

We do not sell or pass on any of your personal details for profit or marketing purposes. News and special offers will be updated through the Website and Social Media sites, we will not contact you directly, unless you have accepted that can send you a marketing emails.

Our aim under GDPR is to maintain the assurance of your rights to data privacy and protection.

On this page you can find out how to contact us to find out more about your data and also your privacy rights and how we will act.

GDPR (General Data Protection Regulation)
GDPR is a new Data compliance law coming into EU law on 25th May 2018.

Far Peak has applied the best practice of GDPR at our park and on our website
On Account Register you will be asked to provide the following details:-
Unique User Key (Hidden auto generated by the system)
Email address.
Account password
First Name Last Name
Date Of Birth
Mobile Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Address Locality
City
County
Post code
Medical Conditions. This is in case you are involved in an accident, so we can provide first aid and if required inform the emergency services.
Emergency Contact Name and Phone Number. We only use this if their is an accident.

Microsoft Account System
The website uses a Microsoft Account system in the website, to hold the accounts. This system is used is very robust/secure and is used in many websites.

Encryption/Decryption
We also encrypt/decrypt alot of your account data on the fly.

Site Certificate
Our site runs completely over https, which opens a secure encrypted web tunnel from your web browser to our server. The requests and responsese from the website are then transmitted over this tunnel.

Post code lookup
We use an address lookup system called GetAddress.IO we pass in a post code and it returns all addresses in that postcode. This saves time on you typing information in.

You will also be asked to check the following check boxes:-

I allow my information to be used in the booking/waiver process and used for my visit at the park. (Mandatory)
This is our legal basis Contract for GDPR. In GDPR you have to outline why we are collecting the information we are. We need this information so that you can book online and visit the centre.
We use your booking to make sure we don’t go over capacity at the park. For Health & Safety - we are only allowed so many people on sessions at a specific time. The capacity of a session depends on the type of session. This is all handled by the website. Your safety is our highest priority.

I have read and confirmed the Privacy Policy. (Mandatory)
This is quite simply that you have read and agreed this notice and you know what your GDPR rights are.

I have read and confirmed Terms And Conditions. (Mandatory)
You have read and agreed our Terms & Conditions of operation.

I consent to being a member of the loyalty scheme. (Optional)
By ticking this checkbox, you become a member of our Loyalty scheme.

I consent to receiving marketing emails. (Optional)
By ticking the checkbox, you are agreeing to receive marketing emails. Far Peak won’t spam you but from time to time, we may run a fantastic promotion and if you want us to let you know… By ticking (or unticking) this box, you can opt in or out of marketing emails. You can change this in your account at any time. Our marketing emails are also managed by Mail Chimp, and you can opt ourt of the marketing emails at anytime, by clicking the footer on the bottom of the emails.

For GDPR compliance we audit the changes to these checkbox’ and they can be viewed by our Administrators. The aim of this is not for user tracking, but just in case you question why you have received a service when you thought you hadn’t ticked the box.

Please be aware out system will send you Booking confirmation emails, waiver emails when you book. These won’t contain any marketing, they are just information, so you are aware of your booking. When we send you waivers we have removed out the personal information for your security.
Once registered you can edit your account.
You can change your details and password at any time, under my account details.

Party Information
We do collect extra information when you book a party. This is only used to provide the best party. The extra info is:-

Any special requirements including allergies/dietary requirements, so the party food is safe for all guests. We also need to know what activities you choose if there is a choce to be made.
First name of Birthday Boy/Girl (Optional)
Surname of Birthday Boy/Girl (Optional)
Age on Birthday (Optional)
Gender of Birthday Boy/Girl (Optional)

Forgotten password
If you forget your password, then you can go through the forgotten password process when you click login.

Waivers
Waivers are linked to your account. Anyone who is climbing must have a waiver. You can create a waiver for you and your dependents.
You can create waivers at any time, if any information changes, you can create a new waiver.
Waivers are valid for 12 months and we can search in our system for you and your dependents waiver.

This is the information we hold on Waivers:-
UserID of the owning account (Only if you create a waiver in account)
Email Address - (If you create a Waiver with no account)
First Name
Last Name
Date Of Birth
Address Line 1
Address Line 2
Address Line 3
Address Line 3
Locality
City
Country
Post code
Phone Number
Medical Conditions. This is in case you are involved in an accident, so we can provide first aid and if required inform the emergency services.
Emergency Contact Name and Phone Number. We only use this if their is an accident.
Waiver Start and Finish Dates

If our Privacy Policy/Terms and Conditions change over time.
On your next login, we will ask you to read and re-confirm that you are happy with them.
At this point you can also join/remove yourself from the Loyalty scheme and email marketing
We audit this change and can view it in our admin area. As part of GDPR we need to know what version of documentation you signed against.

Where else do we use your data?
Your hosting is with Storm Internet-
https://www.storminternet.co.uk/GDPRStatement
GPDR requires that we tell you about every system that can use some or part of your data (Data processors).

These Data processors are required to be GDPR compliant:-

Google G Suite
Far Peak uses G Suite to send and receive email to and from the centre.
Google Cloud Services are GDPR compliant.
https://www.google.com/cloud/security/gdpr/

Taking Payments
We pass information to Truevo pay payment gateway for payment. Email address, 1st name, last name and client address. This saves the user from retyping the info. Truevo are PCI DSS compliant payment provider.

https://truevo.com/business-terms-of-use/

Mail Chimp emails
The website sends a lot of email, too much for a Google G Suite service so we have to use a different mass email provider.
We use Mail Chimp Mandrill to send our emails

The List of Emails the system sends you are:-

Account register email when staff member booking as a client
Booking Confirmation email
Forgotten Password email – which provides the user with a new password. (Can be changed when the user logs in)
Waiver email.
Rules email

Mail Chimp - Marketing emails
Mail Chimp is an industry standard email system used for mail marketing. We would send any marketing emails via Mail Chimp. Mail Chimp and GDPR
https://kb.mailchimp.com/accounts/management/about-the-general-data-protection-regulation

Google Analytics

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see relevant section below).

Google Analytics makes use of cookies, details of which can be found on Google’s developer guides. For your information our website uses the analytics.js implementation of Google Analytics

Further information on Google Analytics and your privacy:-
https://support.google.com/analytics/answer/6004245

Google Analytic Opt out Browser Addin

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.
Google Analytics opt-out.

Google and GDPR:-
https://privacy.google.com/businesses/compliance/

CCTV
We have CCTV at the park for safety purposes and it is a requirement of our insurance company.

Insurance
If you have an accident at the park and we need to inform our insurance company then we need to pass your booking and account information to our insurance, plus any CCTV footage too. Plus any treatment/action required at the time of the accident.

How Long do we Keep the Data for?
Far Peak keeps the account data forever so you can continue to book. However we do anonymise the data as per below:-
Bookings we will remove the booking from your account after 22 years and associate it with an anonymous user. So that we can’t trace the booking back to you.
Bookings contain waivers. These waivers will be associated with an Anonymous waiver after 22 years.
Waivers will expire for use after 12 months. At this point you can create a new user.

In GDPR however you do have rights as an individual that overrule the above. These are outlined below:-

Accessing your data
We recognise our responsibility in looking after your data. You can ask us for a copy of the data we hold, have it corrected, sent to a third party or deleted (subject to our need to hold data for legal reasons). We manage this process by executing a Data Subject Access Request procedures in line with GDPR requirements when you contact us. You can request a Data Subject Access Request Form by contacting us: By Post: AK Leisure Group Ltd, Unit 9 Vulcan Road, Sheffield, S9 1EW. Email: info@farpeak.co.uk Phone: 01285 700 370

We will respond within 30 calendar days of receipt of this DSAR. We also reserve the right to increase the response time to three months if we consider the request to be complex and time consuming. If you are not satisfied you have the right to contact the Information Commissioners Office (ICO).

The right to rectification;
You can edit your account details at any time, by logging into the website and altering the details. You can also alter your consents to the loyalty and email marketing scheme here too.
The only thing you cannot edit is your email address. This is for security. But we can edit it for you. If you need your email address changed, then please email info@farpeak.co.uk from the account registered with the system and we can change it for you.

the right to erasure;
If you want your account and waivers to be removed from the system then we can do that for you. Please email team@farpeak.co.uk from the account registered and we can start the process of removing you from the system.

the right to restrict processing;
As per above you can remove consents from email and loyalty system.
We can also mark your account as inactive. So that no one can log in or use your account. Please email team@farpeak.co.uk with your request from the account that is registered.

the right to data portability;
You can download some of your own account information from the My Account area of the system.
If you require any other data then please email the request to team@farpeak.co.uk.

the right to object;
You have the right to object to any processing undertaken for the purposes of direct marketing. We will stop processing for direct marketing as soon as we receive your objection.

the right to not to be subject to automated decision making including profiling;
We do not supply the information we hold to third parties for use in analysis or prediction.

Data Breaches
As per GDPR we have a process in place and would follow the GDPR process notifying you if any data breach affected your data. We will do this in 72 hours of identifying the breach.
Our website uses Cloud Flare to help protect against illegal activities on our site, by hackers and 3rd parties to alleviate breaches. Or encryption of data also helps protect our systems against a breach.

More information can be found here: -
https://www.cloudflare.com/
We also have our internal security policy for our staff on how to keep your data secure on electronic devices or any paper based information.

Cookies and Privacy
Cookies are small files that are downloaded to your browser from the website.
Far Peak use cookies on our website, these cookies though are only used for authentication and to make our website function correctly. Google Analytics uses cookies too. But we don’t use cookies in any malicious way.
The website will not function correctly without using cookies.

Any future development
If we develop our systems any further we shall adopt a data protection by design model. We have done from the start and shall continue to do so.

Questions and further contact
If you have any questions or require any further information. Then please contact us below:-
team@farpeak.co.uk.
or use the contact form at Data Authority
Our GDPR Data authority is:-
ICO https://ico.org.uk

Under GDPR you have the right to contact ICO at any time. But if you have any issues then please bring it to our attention first.

Create Account

Create an Account, so you can book sessions, complete waivers and buy memberships.
You have to be 18+ to create an account.

* mandatory fields
Account Login Details:
UserID:
email *:

Password *:
Re-Type Password *:

Personal Details:
First Name *:
Last Name *:
Date Of Birth *:
Mobile Phone *:
Address Details:
Postcode To Find *:


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Far Peak Climbing

Far Peak Climbing Centre
1 The Hayloft
Far Peak
Gloucestershire
GL54 3AP

Contact

01285 700 370
team@farpeak.co.uk

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